Help and missing cash back

Most questions are answered in a minute below. If a purchase did not show up, send a claim and a person on our team raises it with the store or network.

Claim missing cash back Quick answers
Example claim. Real answers depend on the store.

Before you claim

  1. Step 1: Wait 7 days

    Stores report purchases in batches. Most show as pending within a few days. Claim if it is still missing 7 days after the order.

  2. Step 2: Claim within 60 days

    Networks only accept claims for recent orders, so send it within 60 days of the purchase, as our terms say.

  3. Step 3: Have the order number

    The store, order date, order number and order total are what the network asks for. It is in the store's confirmation email.

Claim missing cash back

The store makes the final decision on whether it pays. If it does, the cash back is added to your family balance as pending.

Did you open the store from the Deals tab right before you bought?

For example: you used a coupon code, the order was split, or part of it was returned.

We use these details only to investigate this order with the store or network. See our privacy policy.

Answers in a minute

Why is my cash back still pending?
Stores confirm an order only after their return window closes, usually 30 to 45 days, and longer for travel, which confirms after the trip. Then it moves to available.
How do I cancel Plus?
Sign in, open Settings and choose Cancel Plus, then confirm. It takes under a minute, with no phone call or chat. Your free account and balance stay. See the refunds and cancellation policy.
When can we withdraw?
As soon as you have at least $10 available, on a free account or with Plus. Choose PayPal or a gift card worth 5% more.
Which purchases earn cash back?
Online purchases at stores in our list that start from the Deals tab, minus what the store excludes. Each store's rules are on the store terms page.

All questions